What if I'm not in the house/ country within 28 days? Charlotte Logan December 10, 2019 11:02 Follow You must complete a video call within 28 days of the policy start date in order for your policy to remain valid. Related articles What if I can't complete my video call? Do I need a smart phone? Do I need to do a video call for buildings only insurance? Why do I need to do a video call? When will monthly payments be taken? Comments 0 comments Article is closed for comments.